Understanding the Subject´S Behavior in the Interaction with a Decision Support System Under Time Pressure and Missing Information

Authors

  • Kathiane Benedetti Corso
  • Mauri Leodir Löbler Federal University of Rio Grande do Sul

DOI:

https://doi.org/10.4301/s1807-17752011000300004

Keywords:

Behavior of decision makers, Time Pressure, Missing Information, Decision Support Systems, AHP multi-criteria method.

Abstract

The article seeks to determine how time pressure and missing information in decision-making affect the behavior of decision makers. Data was collected through an experimental task of simulating the purchase of a car, which was structured with the AHP (Analytic Hierarchy Process) multi-criteria method in a Decision Support System. When pressured by time, the experimental subjects focused on the car of their choice; whereas with no time pressure, some of them rationalized more, used the information, and did not agree with the chosen car. Assumptions of the Theory of Image justified some findings, indicating that previously structured images in the mind of the decision maker are a way to cope with time pressure. Given the missing information, the use of background knowledge and individual experience were the most prominent coping strategy.

Author Biographies

Kathiane Benedetti Corso

Kathiane Benedetti Corso, Assistant Professor at UNIPAMPA – Campus Santana do Livramento/RS, Doctorate student at PPGA/EA/UFRGS - Post graduation Program in Administration in The School of Administration at the University of Rio Grande do Sul

Mauri Leodir Löbler, Federal University of Rio Grande do Sul

Mauri Leodir Löbler, Assistant Professor at the Department of Administrative Sciences - Post Graduation Program in Administration – PPGA/UFSM, PhD in Administration from the Administration Post Graduation Program at the School of Administration at the University of Rio Grande do Sul

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Published

2011-12-28

How to Cite

Corso, K. B., & Löbler, M. L. (2011). Understanding the Subject´S Behavior in the Interaction with a Decision Support System Under Time Pressure and Missing Information. Journal of Information Systems and Technology Management, 8(3), 581–604. https://doi.org/10.4301/s1807-17752011000300004

Issue

Vol. 8 No. 3 (2011)

Section

Articles

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